Customer Service Skills


100% Online Learning / 2 hours / 2 PDR points

The course teaches critical skills that will take your customer service to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognising and overcoming empathy fatigue, a common sign of stress in customer service roles and tips for helping customers troubleshoot issues.

What will the course involve?

  • Introduction to Improving Your Customer Service Skills
  • 4 Important Skills You Need in Customer Service
  • Working With Different Customer Personality Types
  • Overcoming Empathy Fatigue in Customer Service
  • A Guide to Troubleshooting Customer Issues

Course cost £29.00 (GBP)


iPET Network encourages education and continual professional development. We promote best practice in all of our qualifications and courses, with the goal of improving welfare standards for animals and people. To support this development, we have identified opportunities to work with partners such as BIGA (British Isles Grooming Association) and The Groomers Spotlight to promote and provide accessible learning and development opportunities for dog groomers and professionals in the animal care sector.

Entry Requirements

No experience or previous qualifications are required for enrolment on this course. It is available to all Candidates, of all academic backgrounds.
*You will have access to the course for 1 month from purchase date, after this time you will have to pay for the course again to access materials.

Course Completion

This course is presented in an organised and easy to use format. You will work through the presentation before you complete a multiple-choice quiz to test your knowledge. 


On successful completion you will receive a e-certificate that can be printed at home and proudly presented.