Working With Upset Customers

100% Online Learning / 2 hours / 2 PDR points

On this course you will learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.

What will the course involve?

• Why Customers Get Upset
• Making Things Right
• Responding to an Abusive Customer

Course cost £29.00 (GBP)

Entry Requirements

No experience or previous qualifications are required for enrolment on this course. It is available to all Candidates, of all academic backgrounds.
*You will have access to the course for 1 month from purchase date, after this time you will have to pay for the course again to access materials.

Course Completion

This course is presented in an organised and easy to use format. You will work through the presentation before you complete a multiple-choice quiz to test your knowledge. 

E-Certificate

On successful completion you will receive a e-certificate that can be printed at home and proudly presented.